Trading conditions

Trading conditions
These sales and delivery conditions apply to the purchase of goods at www.omelstudio.dk
Address: Rasmus Rasks Vej, 2500 Valby
Email: omelstudiodk@gmail.com

The right of withdrawal only applies to private consumers who shop via www.omelstudio.dk.

Payment and Delivery
We accept payment with Dankort, Visa, MasterCard, MobilePay and Visa Elektron.

The amount is only deducted when the item is dispatched.

The prices are stated in Danish kroner and include VAT. On top of the price, the price for freight must be added. You choose the shipping method at the end of the ordering process. We deliver the item 3-4 days after your purchase to a parcel shop near you. We deliver the goods with GLS and Postnord.

Right of withdrawal
You have the right to cancel an agreement without reason within 14 days. If you have purchased several items in one order, you can choose to cancel the purchase of some or all items. See about refund delivery costs in case of cancellation below. The cancellation period expires 14 days after the day on which you or another person chosen by you (but not the carrier) takes physical possession of the goods. 

If the deadline expires on a public holiday, Saturday, Constitution Day, Christmas Eve or New Year's Eve, the deadline is extended to the following weekday.



Return of the item and return costs
If you have regretted the purchase of an item, you must send or deliver the item to Kohlmetzshop, Møllergade 76, st. , 5700 Svendborg without undue delay and no later than 14 days after you have notified us that you wish to cancel your purchase. The deadline is met if you return the goods before the expiry of the 14 days.

Goods cannot be sent per cash on delivery or without distribution.

You must pay for the return of the item yourself.

Refund of the money in case of cancellation
When you regret it, you must bear the delivery costs yourself. You will therefore only be refunded the amount for the product itself.

We will refund the amount without undue delay and in any case no later than 14 days from the date on which we received your notice of cancellation. However, we can withhold the refund until we have received the goods back or until you have sent documentation that the goods have been returned.

We will make such a refund using the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise. In any case, you will not be charged any fees as a result of the refund.

If you have purchased several items in one order and regret only part of your purchase, we will not refund the delivery costs.

Testing of the product and packaging
You are only liable for a possible deterioration of the value of the goods, which is due to handling of the goods other than what is necessary to determine the nature of the goods, its characteristics and the way in which it functions.

You must normally examine the item in the same way as you can and must in a shop, but you must not use it. If you have used it in a way that you are not allowed or can in a business, and we cannot sell it again, or cannot sell it at full price again, you must count on us to deduct the decrease in value in the amount you must have back. If the item no longer has a commercial value, we will not refund the purchase amount.

You must return the item in the original packaging if it is a poster (i.e. in a poster tube). When returning other goods such as vintage clothing, bags, etc., packaging of your choice is used. You should ensure that the item is securely wrapped when you return it. You bear the risk for the package/goods yourself until we receive it. Therefore, save the postal receipt as well as any track and trace number.

Complaints - If there is something wrong with the product
If you buy a product and there is a defect in it for example a material or manufacturing defect the rules of the Purchase Act apply.

You can complain about defects in the product within 24 months from the time of delivery by contacting us at email: omelstudiodk@gmail.com

We ask you to state in as much detail as possible what the problem is, and please attach a picture.

If the complaint is justified and the defect cannot be remedied without returning the item, we will refund your reasonable shipping costs.

Remember that the item must always be sent in proper packaging and receive a receipt for dispatch. Save postal receipt incl. information on shipping costs and any track and trace number.

Information on appeal possibilities
A complaint about a product or service purchased from us can be submitted to the Center for Complaint Resolution, Nævnenes Hus, Toldboden 2, 8800 Viborg. You can complain to the Center for Complaint Resolution via www.forbrug.dk .

The EU Commission's online complaints portal can also be used when submitting a complaint. It is particularly relevant for consumers residing in another EU country. Complaints are lodged at this link . When submitting a complaint, you must state our e-mail address: omelstudiodk@gmail.com

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